empowering engagement
Our team becomes your team.
Whether you choose one of our services or bundle as a solution, we partner with you to configure our services to your needs.
empowering engagement
Our team becomes your team.
Whether you choose one of our services or bundle as a solution, we partner with you to configure our services to your needs.
Our Help Desk Services are designed around three core areas:
Communication Channels
All connections start with chat and can transfer to phone or email if needed.
Case Management
Every connection is tracked to provide candidate and employee communication insights.
Content Management
Your policies, messages, and open ticket statuses are managed in a central portal.
Our Help Desk Services
Expand the reach of your team by leveraging our system and associates to answer front line communications such as:
for employees
New hire on boarding questions
Benefits questions and open enrollment support
Internal mobility questions
HRIS self-service questions
Performance review questions
Communications support, such as during the pandemic
Employee relations contact and escalation
General issue resolution & escalation
for candidates
General company questions
Job advertisement questions
Application process help
Applicant tracking system help
Application status update
Issue resolution and escalation
Screen for hot candidates
Keep pending candidates interested in opportunity
for employees
New hire on boarding questions
Benefits questions and open enrollment support
Internal mobility questions
HRIS self-service questions
Performance review questions
Communications support, such as during the pandemic
Employee relations contact and escalation
General issue resolution & escalation
for candidates
General company questions
Job advertisement questions
Application process help
Applicant tracking system help
Application status update
Issue resolution and escalation
Screen for hot candidates
Keep pending candidates interested in opportunity
Our Consulting Services
Add further expertise and supplement the depth of your team by leveraging our network of specialists to support additional project needs such as:
for human resources
Employee relations
Employee handbook
Organizational design and development
Compliance training
Employee communications
HR system selection and implementation
Compensation strategy and analysis
Health and wellness programs
for recruiting
Job profile and ad creation
Candidate sourcing
Resume review and prescreen
Full cycle recruiting
Workforce planning
Hiring process optimization
Applicant Tracking System (ATS) selection & implementation
Interviewing training
for human resources
Employee relations
Employee handbook
Organizational design and development
Compliance training
Employee communications
HR system selection and implementation
Compensation strategy and analysis
Health and wellness programs
for recruiting
Job profile and ad creation
Candidate sourcing
Resume review and prescreen
Full cycle recruiting
Workforce planning
Hiring process optimization
Applicant Tracking System (ATS) selection & implementation
Interviewing training
pricing
Services configured to meet your needs.
Whether you bundle or select a specific service, we formulate client pricing by:
Implementation fee is equal to first month’s fee.
Contact Us
Contact us for a demonstration.
Learn more at (714) 838-0995 or hello@brightexperience.com.
